Customer Support

To Our Global Community, We recognize how serious the COVID-19 pandemic is. We encourage everyone to do their part in stopping the spread of this disease. To ensure our team members are healthy and available to serve you during the current Covid-19 outbreak, we have limited operations at our repair center to core team members. We want to thank you, our customers and fans, for your patience and understanding as we navigate these uncertain times. If you need us, our customer service team is available at

This is a tough time for all, let's all stay healthy and be safe!

At Gc we hope that your quality Gc timepiece will continue to give you pleasure and satisfaction for years to come. As such we believe that excellent customer service is essential. You will find here tips on how to care for your timepiece and maintain your guarantee as well as who to contact in case of repair. To ensure long life of your timepiece, only trust it to a professional Gc accredited service center. Guarantees are only given with genuine Gc timepieces purchased from legitimate official Gc dealers - Beware of counterfeits!

Where can I buy a Gc watch?

The retailer I went to does not have the model I am looking for. What should I do?

How do I take care of my Gc watch?

How do I take care of my ceramic watch?

I am a journalist, how can I get information about Gc Watches?

What is the diamond / precious stone quality of my Gc watch?

Are the diamonds certified? (Kimberley process)

How does a Gc watch work?

What does the warranty cover?

How long is my Gc watch guaranteed?

How long does a battery last?

How do I dispose of the battery?

Gc Connect

How do I download the Gc Connect Wear OS app?

Is my phone compatible with my smartwatch?

How do I power on my smartwatch?

How do I power off my smartwatch?

How do I pair my smartwatch to my phone?

How do I unpair my smartwatch from my phone?

How do I perform a Factory Reset on my watch?

How do I pair a new smartwatch to my phone?

How far can my smartwatch be from my phone while remaining connected?

How do I connect my watch to Wifi?

What’s different for Wear OS by Google?

How can I change my watch face?

How can I customize my watch face?

How do I see a list of my apps?

How do I choose apps for my watch?

How do I open an app already on my watch?

How do I get more apps from the Play Store?

How do I use Google Fit on my Wear OS smartwatch?

How do I handwrite and use the watch keyboard for messaging?

How do I use Google Assistant on my Wear OS watch?

How do I set up Google Assistant to respond to my voice?

What can you ask your Google Assistant?

How will notifications work on my smartwatch?

How long will my smartwatch battery last?

How do I charge my watch?

What are the differences between connecting with an iOS or Android device?