At Gc we hope that your quality Gc timepiece will continue to give you pleasure and satisfaction for years to come. As such we believe that excellent customer service is essential. You will find here tips on how to care for your timepiece and maintain your guarantee as well as who to contact in case of repair. To ensure long life of your timepiece, only trust it to a professional Gc accredited service center. Guarantees are only given with genuine Gc timepieces purchased from legitimate official Gc dealers - Beware of counterfeits!
Where can I buy a Gc watch?
We strongly recommend that you purchase your Gc watch from an authorised retailer. On the one hand, you will avoid being confronted with the harsh reality of having bought a “stolen” or “counterfeit” watch; and, on the other, you will enjoy the certainty of benefiting from the best service. Please go into the ‘store locator’ to find your nearest Gc Watches dealer.
The retailer I went to does not have the model I am looking for. What should I do?
Any of our authorised Retailers will be happy to order a specific model if you have its reference number. Please consult our authorised retailers list to find the nearest Gc Watches retailer.
How do I take care of my Gc watch?
Wearing: It is preferable to avoid wearing your Gc Watches watch to the beach, or to play extreme sports, so as to avoid knocking or scratching them. Repeated contact with perfumes, cosmetics, or household detergents may damage your timepiece.
How do I take care of my ceramic watch?
Yes, our high-tech ceramics is scratch-resistant. The only way they can be scratched is if a harder substance such as a diamond scratches them or they can break if they fall on a hard surface like concrete or marble. Please avoid dropping or knocking Gc ceramic styles that feature ceramic or damage may result.
I am a journalist, how can I get information about Gc Watches?
You may contact the Gc Watches agent/distributor for your region. For further information, you may also directly contact the press department by sending an e-mail to Gc-Media@sequel-ag.com
What is the diamond / precious stone quality of my Gc watch?
Each Gc timepiece with precious stones is accompanied by a diamond or precious stone certificate. Please refer to this certificate for detailed information on diamonds quantity, carat weight, cut, colour; clarity and diameter.
Are the diamonds certified? (Kimberley process)
Yes, Gc Watches buys its diamonds in accordance with the certification system of the Kimberley process and the associated guarantee system. A guarantee from the supplier is submitted with all diamond invoices.
How does a Gc watch work?
Please download our instruction manual to read all information about how a Gc watch works.
What does the warranty cover?
Your Gc watch is covered by an international guarantee against any manufacturing defects for a period of 24-months from the date of purchase. Any part found to be defective within this period will be repaired or replaced at no charge. The Gc Watches international guarantee certificate does not cover:
Defects arising from damage, mishandling, incorrect or abusive use (knocks, crushing, moisture in the case of non water-resistant watches), alteration or repairs not performed by an authorised Gc Watches retailer
Leather straps or bracelets
Normal wear of base metal, surface coated watches
Theft or loss of the complete watch or components
How long is my Gc watch guaranteed?
We offer a Two Year Warranty on all purchases made from July 1st, 2017. Any purchases made prior to July 1st, 2017 hold a 10 Year Limited Warranty.
How long does a battery last?
Battery life may vary between 2 to 4 years, depending on the model and the way your watch is used. Most of our quartz watches equipped with a centre seconds-hand have an end-of-life battery warning system (EOL). Approximately two weeks before the end of the battery-life, the centre seconds-hand jumps every four seconds to signal that the battery is running low.
Who can repair my Gc watch?
Any intervention on your Gc watch must be performed by a authorised Gc Watches dealer worldwide. Any intervention performed elsewhere subjects the watch to a risk of damage not covered by the international warranty.